Level 2 Product Support - Ellesmere Port, United Kingdom - Charterhouse Recruitment Services

Charterhouse Recruitment Services

Verified Company

Ellesmere Port, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LEVEL 2 PRODUCT SUPPORT
If you are experienced in IT support and you have strong customer service skills then this could be a very exciting opportunity for you

Charterhouse Recruitment are proud to be partnering with our client who are growing due to the expansion of their products and services and the demand for these have skyrocketed Our client is a leading travel provider with a global reach who provide uniqueand tailored travel services for both their clients and customers.

All the team are infectiously passionate about what they do, and they are looking for like -minded people to join them as they continue this exciting journey.

If you are looking to join a company who promotes and supports career growth, offers opportunitiesand excellent company benefits, this could be the right move for you

WHAT'S IN IT FOR YOU?
- £26,000 - £29,725 DOE

Full time working hours between 9am5:30pm
25 days holiday plus bank holidays
Companywide annual bonus scheme
25 days holiday plus bank holidays
Hybrid / remote work options available
Lots of company wellbeing benefits
Pension contribution matched**
YOUR ROLE IN PRODUCT SUPPORT:
Positively handling 2nd Line support issues
Troubleshooting, triaging, and attempting to resolve issues reported by users
Creating product defect reports, investigating, escalating, and managing these with the development team
Supporting the test team to create, review and implement system test plans, scripts, and harnesses
Updating customers with the progress of their support issues
Creating training material and product documentation, reviewing, and updating when needed
And much more. This is a fast paced and busy role.

NECESSARY SKILLS AND EXPERIENCE:

Have knowledge of Amadeus, Sabre or another GDS systems this is essential
Have excellent written and verbal communication skills
Be confident and patient when dealing with customers
Be able to work well in a team, being committed to quality work
A keen willingness to learn new skills and knowledge
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments._
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data._