Sales Operations - York, United Kingdom - Talentspa

Talentspa

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is currently looking for a Sales Operations & Customer Success Manager EMEA to join their team in York.

The Sales Operations (Customer Service, Product Support and Solutions Engineers) based in the UK, Germany and France at Edmund Optics are a committed, dynamic team, working together to meet the needs of their customers.

Excellence in Customer Service and Operations has been a critical ingredient of the company leadership for nearly 80 years.

In this role you will be responsible for internal sales operations in the region EMEA, directly contributing to this goal.

Salary:
attractive annual base + bonus + generous benefit package

Sales Operations & Customer Success Manager EMEA Duties:

Manage the sales operations team with the objective of customer satisfaction, revenue growth, and profitability
Achieve and safeguard worldclass customer service and support, regarding quality, speed, and method of reacting to and resolving customers' needs
Drive continuous improvement initiatives to ensure operational excellence within the sales function in changing business environment, reduce complexity through higher standardization and streamlined processes (e.g. automation tools, templates, reports)
Identify improvement and innovation potential in the processes and coordinate their implementation with external service providers / consultants and internal teams
Ensure the "Customer First" culture by planning and enacting consistent customer experiences, ensuring post sales execution, managing customer lifecycles
Recognize and develop sales opportunities and communicate with outside Sales Teams
Work closely with the business lines to achieve customer success and support corporate initiatives
Develop service level strategies for different customer needs
Foster additional cooperative partnerships across the organization on the customer's behalf

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Sales Operations & Customer Success Manager EMEA Requirements:

Bachelor's degree or higher in Engineering, Economics or Business Administration or equivalent, ideally with related experience in a matrix organization
Minimum of five (5) years managerial experience in technical businesstobusiness sales / customer service management
Knowledgeable about sales processes, account development and ideally about information systems
Experience with the concept of customer journey
Proven leadership ability to effectively build and manage teams located in different European sites
Business fluency in English, other European language skills beneficial
Excellent communication, networking and interpersonal skills, also across cultures and organizational boundaries
Ability to work in a fastpaced and teamoriented environment with handson mentality
Willingness to travel internationally if needed

About the company:

Sales Operations & Customer Success Manager EMEA Benefits:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry
You will have the opportunity to work with highly motivated, selfdriven and openminded colleagues with a great team spirit, and can expect extensive training programs and internal development opportunities
Company pension scheme
Private medical & dental insurance
Subsidised gym membership
Company events

- and a lot more

All qualified applicants will receive consideration for employment without regard to nationality, ethnic and social origin, religion, gender, age, sexual orientation or identity and disability.