Patient Services Administrator - High Wycombe, United Kingdom - InHealth Group

InHealth Group

Verified Company

High Wycombe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

We are looking for a Patient Services Administrator, to join our Patient Services Team on a full-time permanent basis, working remotely within our Diagnostic World Ultrasound department.

As a Patient Services Administrator, you will be part of a small, highly focused team providing an excellent patient telephone service for Ultrasound within the community.

The shift pattern is between 8am-4pm and 11am-7pm with alternate Saturdays.

What you will do:

Calling patients to book them in for their Ultrasound appointment at one of our clinics across the country
Answer high volumes of incoming calls from patients to book appointments or to answer queries.
You will use IT systems to load patient referrals, book patient appointments and link these to the patients' medical files for the relevant parties.
You will work as part of a team and be target driven to book in patients to fill our clinic spaces.
You will be responsible for following up your administration tasks.
You will require versatility and attention to detail to meet the demands of our differing instructing parties and contracts.

About you:

Experience within an outbound call centre; desirable but not essential
Experience of working in a fastpaced environment, with a proven ability to meet targets and deadlines
Good IT Skills
A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
Conscientious with a meticulous approach to dealing with detail
Selfstarter: ability to use initiative and work with minimum supervision

What's in it for you:

Company Pension Scheme
20 days annual leave, plus bank holidays, increasing on an annual basis
Employee Assistance Programme (for health, wellbeing and financial assistance)

About Us:

Diagnostic World work in partnership with InHealth. InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions.

Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.

In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.