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    Default Job Title - Liverpool, United Kingdom - Concentrix

    Concentrix
    Concentrix Liverpool, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    Description

    The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
    • Ensure that client's customers are satisfied with our client's services and resolve escalated issues
    • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
    • Evaluate our client's customer needs and propose potential solutions
    • Be a single contact for our client's customer
    • Use data to fix customer concerns/roadblocks prohibiting satisfaction
    • Manage external competitive pressures and handle objections
    • Work with multiple partners, building relationships with decision-makers at all levels
    • Manage sales territory and achieving monthly quotas
    • Negotiate in tough situations
    • Identify risk and barriers to success; develop contingency plans
    • Identify opportunities for additional product or service sales
    • Use data to help influence buying/renewal process
    • Work with a team and report directly to a Sales Manager

    Location:

    GBR Liverpool - The Plaza, 100 Old Hall Street

    Language Requirements:

    Time Type:

    Full time
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