- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the 'more than just a room' philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to student's needs
- Have experience in a customer-facing environment
- Have experience working in an effective Health & Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines
- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
Customer Services Advisor - Bournemouth, United Kingdom - Kaplan International Languages
Description
Customer Services Advisor
Reference number: JR236478
Location: Kaplan Living Bournemouth
Working pattern: Full-Time, 5 days per week will include working at weekends
Contract Type: Permanent
Number of roles: 1
Salary: £23,400 Per annum
We are looking for a Customer Services Advisor to join our team.
As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, andany other duties as required by the Management team
This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: http:///54sn2zf2
What you'll bring to the role
Essential skills/ experience
What we do
Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
*