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Campus Service Lead - Stevenage, United Kingdom - Sodexo
Description
Job Introduction
CAMPUS SERVICE LEAD
Location: GSK, Gunnels Wood Road, Stevenage, Hertfordshire SG1 2FX
Competitive salary based on experience & Excellent range of benefits.
Fulltime Role (Mon – Friday)
We are seeking a dynamic Campus Services Lead to represent Sodexo services across various campus spaces at the Stevenage Campus.
The successful candidate will lead department managers to deliver exceptional customer experiences while ensuring compliance with Sodexo standards
Responsibilities:
- Proactively manage and monitor the performance of all Sodexo services across campus spaces, ensuring continuous improvement to meet contractual agreements. - Support the Senior Operations Manager (Campus) in providing direction, motivation, and skill development for operational teams. - Act as a visible, approachable Campus Lead for Sodexo operatives, resolving operational issues diplomatically and effectively. - Ensure the safety, legal compliance, and functionality of all assets managed by Sodexo at the Stevenage Campus. - Collaborate with the Sodexo Leadership Team to define and maintain consistent best practices. - Line manage direct reports to optimize performance and encourage development. - Drive service excellence and customer satisfaction through leadership of department managers. - Maximize customer satisfaction and maintain positive relationships with site client representatives and customers. - Manage staff training and development, ensuring compliance with Sodexo procedures, health and safety regulations, and legislative requirements. - Adhere to all GSK compliance and audit processes and procedures. - Communicate effectively with stakeholders at all levels, building and maintaining strong relationships. - Engage with customers and colleagues diplomatically, sensitively, and assertively to clarify needs and implement appropriate responses.
Requirements:
Essential - Commercial skills and experience in managing large and diverse workforces. - Thorough knowledge of the FM industry. - Extensive experience in customer service.
Desirable - Recognized Health & Safety qualification. - Understanding of the pharmaceutical industry.
What we Offer? - Competitive compensation. - Flexible and dynamic work environment. - Wide range of employee benefits. - Access to ongoing training and development programs. - Opportunities for career growth within the company.
About Us: Sodexo is a global leader in delivering quality services to improve the Quality of Life.
Operating in 55 countries, we serve over 100 million consumers each day through a unique combination of On-Site Food and Facility Management Services, Benefits & Rewards Services, and Personal & Home Services.
Ready to make a difference? Apply today and become part of something greater with Sodexo