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- To skillfully oversee operational systems that manage inbound mail complaints and inquiries about service delivery,
- To liaise with Estate Services staff, including caretakers, in order to address a broad range of estate management questions,
- To respond to telephone calls, handle inquiries, and take messages,
- To work jointly with other departments and external agencies,
- To ensure a timely, polite, and helpful response is provided when engaging with residents, their representatives, or outside agencies,
- To offer photocopying, filing, and other administrative services, including the ordering and auditing of stationery required by the team,
- To undertake projects as necessary.
Housing Services Officer - London Borough of Islington, United Kingdom - Omega Recruitment Group
Description
Job DescriptionJob Title : Housing Services Officer (SO1)
Job Category : Customer Services
Category : Agency Workers
Level 1 Name : Homes & Neighbourhoods
Job Category : Customer Services
Client Location : 222 Upper Street
IR35 Status : Inside IR35
Hours Per Week : 35.00
Contract: Temporary ongoing
Start Time : 09:00
End Time : 17:00
Key Responsibilities
To ensure the Estate Services teams are provided with the highest levels of support in order to manage caretaking, Grounds Maintenance, Refuse and Recycling services, repairs and Health and Safety requirements on our estates.
Service Delivery
To be accountable to the Service Delivery Manager for furnishing administrative and support services to the Estate Services teams, creating spreadsheets and databases for Estate Services functions, inputting and extracting data, analysing it, and delivering written reports on the findings. Additionally, the role involves managing the communal key service, including programming fobs, maintaining accurate and up-to-date records, and stocking required keys. Providing operational support for the management of caretakers, such as creating team rotas and work arrangements for weekend shifts, is also a part of the job. The role encompasses the prompt processing and monitoring of invoices, deputising for the Service Delivery Manager as directed, and working in collaboration with Estate Services Area Managers. In the absence of the Mobile Relief Supervisor, the individual will need to check and authorise leave requests, sickness, and other absences for the Mobile Relief Caretaking Team, ensuring adequate coverage is in place, and maintaining accurate records. During the Stores Managers absence, the person will need to liaise with suppliers regarding orders and deliveries. The role also entails raising communal repairs and following up on any repair-related issues, ensuring that written and verbal enquiries about estate-related issues are handled professionally and in line with targets, and taking ownership of service requests, providing helpful responses, and resolving issues satisfactorily.