Call Coordinator - Daventry, United Kingdom - SinglePointCalls Ltd

SinglePointCalls Ltd

Verified Company

Daventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Working Hours: 18:00 until 03:00

Hours per 8 day block: 34 hours
Shift Pattern: 4 on 4 off

Standard hourly rate:
£11 - £13 (Depends on experience)

Unsociable hourly rate (21:00 - 06:00) : £ £14.50 (Depends on experience)
Approx salary range £18,706 to £21,808 (Depends on experience)

Role of a Call Coordinator:

Handling a high volume of inbound/outbound phone calls
Handling online bookings/prebookings and managing a chat forum
Answering calls from the police, youth offending teams and other contracts and document their requirements
Entering all essential information into our systems in an accurate and timely manner
On receipt of the call, find available workers to dispatch to the call out
Facilitate the coordination of workers nationally to attend the requested location
Always ensure the highest standard of customer service at all times

What makes a great Call Handler:

Our Call Handlers are all caring and empathetic.
They all have great communication skills.
They're able to work flexibly and problemsolve effectively.
They enjoy making a difference to people's lives.

Applicant Requirements:

Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
We need individuals with the drive and passion to make a difference in peoples' lives and the personal resilience to work in a highpressured environment.
Good overall IT skills, especially using Outlook, Excel and Web Applications.
You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
This role is suited to people who remain calm under pressure, are good at problemsolving, and have excellent interpersonal skills, with an empathetic nature.

We can offer you the following: