Medical Services Coordinator - Birmingham, United Kingdom - Harborne Medical

Description

Job summary

To enable our practice to grow anddevelop, we are looking for the following person to join our friendly Performanceteam:

A Medical Services Coordinator whowill provide high level Medical Secretarial support to the clinicians, BusinessManager and practice patients, taking responsibility for overseeing patientreferral processes and other key areas of the business. We can offer between hours per weekand these can be provided flexibly to suit the needs of the business.

The FTE salary is £23,562 per annum for hours per week,pro ratad for part time hours.

Theideal candidate will have a minimum 2 years experience ofprocessing patient referrals for medical care, with ideally a medical secretarial qualification. You will also ideally have worked in generalpractice and operated the EMIS clinical system.You will need excellent communication and organisational skills, payattention to detail and time management skills. You will be flexible, adaptableand self-motivated.

Inreturn you will receive an excellent remuneration package, staff uniform, comprehensiveinduction and regular supervision. OurSenior Management Team places great value on all our staff and fosters anenvironment where staff are encouraged to participate, grow and develop.Additionally, Harborne has fantastic amenities and public transport network andfree parking is available for practice staff.Harborne Medical really is a great place to work.

Main duties of the job

To be part of the Operational Management Team assisting in the smooth and efficient running of the practice, ensuring patient referrals are undertaken in a timely manner.

Take responsibility for key areas of practice administration directly and through the provision of coaching, advice and guidance to the patient services team, ensuring compliance with legal and contractual obligations.

About us

Harborne Medical Practice is a lively,modern and well established teaching practice in the centre of Harborne. As well as excellent general practice and nursingprovision, our services also include hub, physiotherapy, phlebotomy and minorsurgery along with specialist clinics for conditions such as mental health,asthma and diabetes, to name but a few. We have a fantastic family-friendly staffteam consisting of 7 partners, 5 salaried GPs, 20+ administrative, secretarialand nursing staff and have approximately 16,000 patients on our list. Our lovely practice has 20 clinical spacesand an IT suite, as well as great staff facilities. We are known for ourmodern, progressive approach to both the provision of patient care and supportfor our staff team. We see ourselves ashighly innovative, taking great pride in everything we do and are rated Goodby CQC.

Job responsibilities

JOB DESCRIPTION

Job Title: MEDICAL SERVICES COORDINATOR Responsible to:

Team Manager Responsible for:

Coaching patient services staff Job purpose:

To be part of the Operational Management Team assisting in the smooth and efficient running of the practice, ensuring patient referrals are undertaken in a timely manner.

Take responsibility for key areas of practice administration directly and through the provision of coaching, advice and guidance to the patient services team, ensuring compliance with legal and contractual obligations.

KEY DUTIES AND RESPONSIBILITIES

General

Ensure the delivery of a high quality, effective and efficient service to partners, staff, patients, relatives and other key stakeholders.

Undertake duties without direct supervision where relevant, working within procedural guidelines.

Monitor compliance with practice policies, supporting staff to work in a healthy and safe manner.

Improve and maintain standards across a wide range of clinical and administrative activities.

Medical Services Support

To provide an efficient service for GPs and health professionals as required in an accurate and timely manner. This includes the typing of letters, reports, patient referrals, etc.

Utilise the choose and book system.

Oversee and audit patient referral activity and related task groups, taking remedial action where necessary.

Liaise with other agencies as required to assist with patient/clinician queries.

Understand all referral routes available and use relevant forms/pro formas.

Understand, utilise and manage the 2WW referral system as per clinician requests.

Provide support to expedite appointments/tests as required.

Liaise with patients and deal with patient enquiries as directed by clinicians and the Business Manager.

Reception provision

To provide support and training of PSOs, to include a Duty Coordinator shift weekly as a minimum.

Day to day administration

Be responsible for specific administrative aspects of the practice, as directed by the Business Manager.

Provide administrative support for the clinicians and Business Manager using a variety of mediums and software packages.

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Receive incoming and initiate outgoing telephone calls, taking messages and dealing with appropriate queries in a timely manner.

Establish and maintain filing and administrative systems, ensuring written or computer information is easily accessible and secure.

Maintain the computer system in an accurate and secure manner.

Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems.

Quality, Governance & Compliance

Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.

Organise and participate in practice audits and take any agreed actions.

Provide key performance information as requested.

Complete relevant contractual returns on behalf of the practice.

Maintain practice electronic and paper filing systems.

Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.

Offer suggestions to the Business Manager regarding practice improvements.

Alongside the Performance Team, support staff to implement practice policies, taking relevant action to address issues affecting quality or presenting patient risk.

Apply practice policies, standards and guidance.

Staff leadership / support

Ensure that identified patient services staff are adequately inducted, coached and supported to manage patient referrals.

Create Standard Operating Protocols as necessary, ensuring staff work to these.

Ensure identified administrative staff undertake actions in a safe and timely manner.

Provide advice, guidance and training to staff within the scope of the role.

Provide an element of cover or source of advice in absence of the Reception Services Coordinator.

Support staff to achieve contract compliance

Self-development

Participate in supervision and training as required to meet the requirements of the role.

Participate in the practice appraisal system.

Perform tasks to the best of ability and contribute to the performance of the team.

Practice Policy & Procedure

Adhere to all practice policies and procedures, including (but not exclusively) Health & Safety, Complaints, Safeguarding, GDPR, Confidentiality, Equality and Speaking Out.

Work at all times in accordance with contractual and legislative requirements

Other Duties

Open and close the practice where required by other members of the Performance Team or Business Manager

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Undertake any other duties designated by the Business Manager which are commensurate with the post.

Experience

Essential

Desirable

Qualifications

Essential

Desirable

Skills and Abilities

Essential

Behaviours.

Essential