Customer Service Coordinator - Smethwick, West Midlands, United Kingdom - CHEP

Description

Who are we?

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 350+ million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the worlds biggest brands trust us to help them transport their goods more efficiently, sustainably, and safely. The likelihood is, if youve eaten it, worn it or used it, it was moved on or in one of our containers.

Brambles employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit

Position Purpose

Execution of 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers

Key Responsibilities

Deliver best in class customer service to all customer of Automotive UKI

Receive customer queries, perceive information and support customers through email & phone

Train customers on web-based service solutions and on CHEP business processes

Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for specific problems

Work closely with all interfaces between customers and internal stakeholders

Maintain Service relevant data in CRM system. Monitor own completion of workload and meet objectives.

Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies

working experience in a logistic and/or customer service environment

CRM and ERP working experience

Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies

Continuously improve specific processes in line with ISO 9001 and 14001 certifications

Working experience in a logistic and/or customer service environment

CRM and ERP working experience

Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies

Some of our benefits include:

Competitive Remuneration package

Training delivered both in-role and in the form of structured training programs

Annual bonus based on company & personal performance.

Opportunity to take part in the Brambles share program.

Fully committed to a future of flexible working

Pension contribution and Private Medical insurance

Various health & wellbeing events and programs

25 Days holidays per year

3 Working Days per annum to use for social projects.

As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.

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