Operations Coordinator - Wakefield, United Kingdom - City & Guilds

Description

We have a new opportunity for a Operation Data Coordinator to join our busy fulfilment team.

This is an operational data role that requires solid technical knowledge in relation to systems and processes to provide expertise on the resolution of systems, data and service queries.

It is essential that you have a good technical understanding of systems for data integration and data processing as well as an understanding of applications such as Microsoft Lists, Excel, word and Powerpoint) and have the ability to work competently with data qualitatively from multiple sources.

This is an office-based role. During probation period we do not offer hybrid working, however we will consider additional flexibility once you have passed your probation, but this is dependent on business need.

As an Awarding Organisation, there are certain times of the year where we are very busy. We work to tight deadlines to ensure assessment and qualification results and other operational processes are delivered on time. We require our staff to be mindful of this and be flexible to the needs of the business as much as reasonably possible. There may be times, particularly during the summer, where we need to adjust our working hours to ensure business success.

This opportunity is offered as a permanent, full time, office-based role working Monday to Friday hours per week.

We shortlist on an ongoing basis so please submit your application as soon as possible as we may close the advert early.

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.

As an Operations Technical Coordinator you will apply your technical knowledge in relation to systems and processes within the team and provide your expertise and guidance on the resolution of system, data and service queries. You will work with internal teams such as our Data team, Operational delivery and our Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds.

You will take responsibility for results processing and data management to ensure results/qualification conferrals are issues on time within KPI. You will work closely in collaboration across Exam and Results Service to perform analysis of data in SAP, interrogate systems and apply data correction so that results are validated and fulfilled.

In this Operational role, you will need to have a blend of coordination and project skills, with a solid technical understanding of systems for Master Data, Data Intergration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders.

You will need good communication skills and problem solving skills with a positive can do attitude with a focus on producing high quality outputs. Additionally you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators.

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location.

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist on an ongoing basis so please submit your application as soon as possible as we may close the advert early.