Lead Infrastructure Engineer - Cheltenham, Gloucestershire, United Kingdom - Sopra Steria Ltd

Description

Ensuring that processes and procedures are adhered to in line with company and customer policies.
Applying operating systems patches and Citrix software updates.
Building Citrix Servers/Apps (Netscaler, Storefront)

Taking a pro-active approach to maintenance and monitoring of systems to ensure things run smoothly all of the time.

Operating in a disciplined and structured manner based on ITIL principles, we ensure efficient service management processes.
Building and maintaining strong customer and third-party relationships is at the core of what we do.
Taking a proactive approach to problem management, addressing issues before they escalate.

Working knowledge of Citrix Virtual Apps and Desktops, MCS provisioning of VDI's, NetScaler Gateways and ADM, VMware vSphere 7/8 and NVIDIA GPU/vGPU.

Expert knowledge of the latest developments and future strategy for their technology area, and an awareness of its application within past and present Sopra Steria engagements.

Project leading experience within prevailing project management methodology e.g. Extensive experience in Infrastructure Management
It would be great if you had:

Working knowledge of Windows 10/11, Windows Server 2022, IGEL Thin Client OS/UMS, MECM and Automated Builds, ADDS, SQL and Advanced trouble shooting techniques.

Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.

Accreditation to MCSE level or equivalent in another technology area ITIL foundation
An out of hours on-call rota is in place to facilitate all non-business hours. Engineers may be requested to join the rota. The on-call rota is staffed voluntarily.


Employment Type:
Full-time

Benefits:
£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity.

We support different ways of working and can offer a range of flexible working arrangements. Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients.

The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment.

We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other.

We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We havepartnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.