Customer Operations Executive - Livingston, United Kingdom - Pentland Brands Limited
Description
The role you'd play:
- Tracking orders and answering order queries
- Answering phone calls from dealers, consumers, and account managers
- Investigating discrepancies and misroutes with our EU Logistics partner
- Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
- Solving queries about consumer/dealer warranty queries and dealer stock rotations
- Solving queries about payments, ledgers, invoices, statements etc.
- Providing customers with product data ahead of the next season
- Researching product benefits and giving product recommendations to consumers/dealers
What you will bring:
- Language skills fluent in Spanish and English
- Highest attention to detail
- Strong Excel skills (functions)
- Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
- Excellent verbal, written and presentation skills
- 12 years previous Customer Service/Administration experience
- Knowledge and management of online Retailer/distribution is desirable
- A working knowledge of SAP or similar systems knowledge is advantageous
- Strong team player
The benefits:
- SMART working blended working with 2 days WFH and 3 days office
- Company pension
- Staff discounts on Pentland Brands
- Bike to work scheme
- Bonus scheme
Tipo de puesto:
Tiempo completo, Indefinido
Lugar de trabajo:
remoto híbrido en Livingston, EH54 8SF
Reference ID: 1168
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