Broadcast Engineer - London, United Kingdom - Ericsson
Description
Description
Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world's strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.
About this opportunity
Broadcast Engineers provide system support, maintenance and operational assistance for all the Red Bee Media operation. Engineers are responsible for liaising directly with the customer, assuming ownership of issues through to resolution, carrying out the diagnosis and solving of all technical issues, escalating to Shift Lead Engineers or other senior members of the team in order to achieve this.
Engineers provide monitoring and management of circuits between Red Bee Media and their Third Party providers for contribution and distribution circuits, through both facility line and Satellite facilities.
You will be required to provide support to their team and will need to work to an agreed shift rota which includes nights, weekends and public holidays.
What you will do
• Ensure performance specifications are met and maintain the technical standards and parameters of the equipment and systems within their care. This will include ensuring that approved change controlled modifications are carried out as required
• Maintain comprehensive records and logs of work done using incident management tool, on the installation, modification and repair of systems, following appropriate change control for all non break/fix planned work
• Carry out routine maintenance work as defined and agreed with the Shift Lead Engineer
• Critically assess technical quality and performance, extracting and analysing system logs where available or escalating to Shift Lead Engineers to progress where necessary
• Line up and prepare outside sources for transmission and record feeds
• Liaise with 3rd Parties over contribution issues and live/amended deliveries, ensuring agreed media delivery format is adhered to
• Respond to customer incidents and proactively diagnose and resolve issues with the supported systems
You will bring
• Broadcast or MCR experience
• Knowledge and experience of Windows and Linux operating systems
• Knowledge of databases (Microsoft SQL server) and networking technologies
• Knowledge of broadcast video formats, protocols, and encoding standards
• Good interpersonal skills with the ability to liaise effectively with different levels and audiences
• The ability to use and update formalised knowledge management systems
Why join Red Bee?
At Red Bee you will join an international team, collaborating to deliver outstanding media experiences through forward-thinking solutions and services. You will work with colleagues who share a passion for media and clear sense of integrity in the workplace. In your day to day, you will have the opportunity to work with some of the biggest and most innovative media companies in the world, using leading media technologies and systems to deliver our services. Here you can bring your unique talents, skills and perspectives to the table and collaborate in an openminded and inclusive environment.