Claims Advocate - London, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role:

To support the US Property Claims team in providing a first-class claims service

Key Role Accountabilities:

Principal Tasks

Handling of complex US Property claims
On receipt of claim notification, identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain inhouse and external computerised claims records
Building meaningful relationships with Clients, experts, and insurers by dealing with them in a prompt, friendly and professional manner at all times
Flagging any potential contentious/difficult claims matters within the team and assisting with resolution
Producing claims information and presenting to (re)insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries
Monitoring insurers' agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary
Identifying any potential errors and omissions if situations arise
Ensuring relevant (re)insurer's instructions are notified to Client/expert and vice versa
Ensuring effective liaison with placing team, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes
Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries
Maintaining claims filing
Keeping up to date with market and system changes
Monitoring workload and reporting to management as appropriate

Generic Knowledge Requirements

Minimum 2 years of property claims expertise in London Market, ideally working on US business
Sufficient knowledge and understanding of the relevant aspects of the Law of Agency and the Law of Contract to be able to perform the Principal Tasks
Sufficient knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks
Good working knowledge of the Underwriters and markets, their practices, documentation and customs
Good working knowledge of relevant insurance and regulatory procedures.

Qualifications & Experience:

Necessary Qualifications and Experience:

25 years handling Property Claims, ideally US business
Knowledge of ECF/CLASS
Ability to use Word, Excel and PowerPoint
Strong numeracy skills
Strong communication skills
Ability to work effectively as part of a team
Ability to work under pressure and meet deadlines

Desired Qualifications and Experience:

ACII completion or working towards a CII designation
Undergraduate degree
Knowledge of Global XB internal claims system

Person Specification:

You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues.

Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.