Customer Service Executive - London, United Kingdom - Pod Talent

Pod Talent
Pod Talent
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Pod Talent are happy to be partnering with a premium beverage business with sales channels all over the world.

We are looking for a Customer Service Executive to manage operational service levels and order management for the American customer base.

Thisrole is based in West London, with a hybrid/flexible working model in place.

This role revolves around business-to-business customer service for high profile accounts. You'll be managing large volumes of orders and acting as an intermediary between the customer and the supply chain. You will also work with freight forwarders andensure customs regulations are adhered to.

This business is proud of their gender and cultural diversity, with successful employees of many different nationalities.

This is a chance for you to join an international business and a renowned brand, and gain exposure to an exciting supply chain.

Key Responsibilities

  • B2B Customer Service relationship management
  • Order management through JDE system
  • Work with external 3PL/freight parties to ensure on time delivery
  • Partner with internal supply chain and operations teams to meet consistent service targets

Requirements:


  • Prior experience with business customer service, supply chain operations, or 3PL/freight forwarding
  • Experience using JDE or another ERP system (eg. SAP/Oracle/Logility)
  • Ability to manage shifting priorities and consistent volume of responsibility
  • Problem solving competencies and capacity for finding solutions for customers
  • Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, InventoryManagement, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies._
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