Financial Assessment Officer - Winchester, United Kingdom - Shared Services Partnership
Description
Job Details:
Salary Range: £25,628 - £28,326 per annum
Work Location: Hybrid working (home and office based in Basingstoke, Winchester, Totton or Fareham)
Hours per week: 37
Contract type: Permanent
Closing date: 28 April 2024
Interview date: 08 and 09 May 2024
The Role:
Joining our supportive and inclusive Financial Assessments and Benefits team you can develop a career in a varied and rewarding financial work environment, whilst making a real difference to the lives of Hampshire residents.
We are committed to providing excellent support and customer service to our clients. In this key role, you'll carry out financial assessments via the telephone, online or occasional visits in person. You'll use your first-class numeracy skills, accuracy, and attention to detail, to calculate how much clients are required to contribute towards the cost of care services provided by Hampshire County Council.
Your excellent communication skills will help you to explain complex calculations with compassion, care and diplomacy. Your empathy will help you to tailor your communication style to meet the needs of clients and to remain calm and professional, when faced with emotional responses during challenging conversations. In return we'll support you in your development, so you can build your knowledge and experience, enabling you to identify and support clients with any welfare benefits they may be entitled to claim.
Take a look at our Candidate Pack for more information about the role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Working across a wide geographical area, the team work flexibly, making best use of homeworking and Hampshire County Council hubs. You'll need to be confident in working independently and using your IT skills to embrace full use of digital technology. Your office base will depend on your location within Hampshire.
We understand the demands and emotional challenges that can be faced in this role, and provide our team with a positive, safe, and supportive working environment. In return for your valuable contribution, we offer an extensive Benefits package.
Travel Requirements
You will be required to travel to various locations within Hampshire and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis.
Values Based Recruitment
We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Find out more about Working with us in Adults' Health and Care, including our benefits and the recruitment process.
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries, please contact For an informal chat about the role, please contact Pauline Lane, Deputy Team Manager (FAB Assessments), on or via
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.