Resident Engagement Officer - England, United Kingdom - Sanctuary

Sanctuary

Verified Company

England, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Resident Engagement Officer

£33,748 - £35,524 per year plus company car

37.5 hours per week
Monday to Friday
, 7.5 hours per day

Do you want the fantastic opportunity to help transform services with our residents? We are currently looking for an enthusiastic Resident Engagement Officer to join our small and very committed team.

Your enthusiasm, commitment, and experience are more important than where you are based.

In this national role you will work with residents and colleagues at all levels, to drive improvement in our Housing and Supported Living services based upon residents' views and experiences.

In the role of Resident Engagement Officer, you will be

Collaborating with customers and colleagues, from the frontline to strategic Directors, to ensure customer feedback drives service improvement
Developing and delivering training for colleagues to make sure our approach to resident engagement is successful
Delivering high quality customer service to our engaged residents

To find out more about all key accountabilities take a look at the Role Profile

To be successful as one of our resident engagement officers you will need to be a self-starter with a

Degree, management qualification or relevant professional qualification in housing or social policy
Proven experience in stakeholder participation, consultation methods and customer insight techniques
Proven experience coordinating and managing a range of meetings and events
Proven experience of managing projects, producing and analysing quality statistical information
Excellent interpersonal and customer care skills
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license

Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme

Closing Date:21 July 2023

NO DAY IS EVER THE SAME SO THIS ROLE WILL HAVE A CAN-DO ATTITUDE AND WILL THRIVE ON HIGH PERFORMANCE AND POSITIVE RESULTS.

IF YOU THINK THIS SOUNDS LIKE YOU AND YOU ARE READY FOR A CHALLENGE, WE WOULD LOVE TO HEAR FROM YOU

THE SELECTION DAY WILL BE ON 26 JULY (IN THE MIDLANDS AREA) FOR SHORTLISTED CANDIDATES

'For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter'

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Salary:
£33,748.00-£35,524.00 per year

Benefits: