Jobs

    Facilities Assistant Level 3 - Manchester, United Kingdom - Manchester City Council

    Manchester City Council
    Manchester City Council Manchester, United Kingdom

    1 week ago

    Default job background
    Description
    Working Hours: 35 hours per week
    Contract Type: Permanent, Full Time
    Closing Date: 8 May 2024
    This role is subject to:
    This is an exciting opportunity to join the Facilities Management team working within the Workplace Delivery service. The role specialises in the day to day operation of the customer reception service whilst contributing towards the delivery and management of the Corporate FM helpdesk function.

    You will be highly motivated and organised, with the ability to plan and prioritise your own workload when dealing with reactive issues. Multiple applications, systems and associated software packages will be used daily, therefore ICT skills are desirable but not essential as full training will be given.

    Your main responsibilities will include:
  • Checking in visitors providing access to the Town Hall Complex
  • Dealing with parcel deliveries & lost property items
  • Processing ID pass applications
  • Conducting regular building inspections
  • Working collaboratively with colleagues and independently to ensure safe working environments and practices, adhering to all health and safety regulations.
  • Carrying out all tasks in accordance with procedures and to the required quality standards to deliver a customer focused service.
  • Responding to internal & external telephone calls, emails, and face to face queries in a timely and efficient manner.
  • Monitoring the Facilities Management helpdesk requests & queries relating to building maintenance, security and housekeeping related requirements.
  • The directing of Facilities Assistants (Level 1 & 2) to ensure all cleaning tasks are carried out in accordance with our procedures and standards. You will monitor this by conducting regular site visits, completing site audit forms, and liaising with building users.
  • Effectively maintaining the internal and external appearance and cleanliness of buildings and the immediate surrounding areas, carrying out inspections, liaising with customers and reporting identified issues.
    • You must be available to work shift patterns within our core hours of 08:00 and 17:00.

    The Facilities Management team is part of the Corporate Estates team and is responsible for various different types of buildings citywide. We are committed to providing excellent service and surpassing building users expectations by ensuring environments are:

    ● Clean and hygienic

    ● Comfortable with appropriate heating and lighting

    ● Fit for purpose and compliant

    ● Safe and secure
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