Iso-bdt Customer Engagement Co-ordinator - London, United Kingdom - Bank of England

Bank of England

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ISO-BDT Customer Engagement co-ordinator

-

(

009509

)

Primary Location UK-ENG-London

Job Banking Operations

Organisation ISO20022 PROGRAMME

Job Posting 05-Sep-2023, 5:23:45 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation.

Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Department Overview

The Banking Directorate supports the Bank's mission of monetary and financial stability through delivering banknotes and banking services in a way that is efficient and effective; in step with a changing world; and inspires confidence and trust.

We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with.

The variety and immediacy of the work we do means we are one of the most outward facing areas of the Bank.

We manage the Bank's customer banking and settlement operations; and act as the 'bank' within the Bank of England for government, UK CCPs and other central banks.

We are responsible for making sure that our banknotes have the latest anti-counterfeiting technology, so that people can have confidence that the banknotes they use every day are genuine; that there are enough high quality banknotes in circulation, working closely with financial institutions, banknote suppliers and retailers; and ensuring that holders of Scottish and Northern Irish notes are protected if a commercial banknote issuer defaults.

Role responsibilities
The jobholder will be required to support the ISO-BDT Customer Engagement Senior Business Analyst by undertaking the following responsibilities:

Representing the ISO-BDT team and Bank at meetings with Customer Banking Division's external customers (Central Banks, CCPs, Government etc) alongside the ISO-BDT Senior Business Analyst, providing updates where needed.
Producing written summaries from meetings with customers for the wider programme team.
Arranging (via CBD's Customer Engagement team) meetings with customers and track meetings/responses from Bank customers on all things ISOrelated
Updating ISO's Customer Information Matrix in a timely manner.
Drafting ISOrelated customer documentation (adhoc per liaison with Customer Testing Manager and Senior Business Analyst)
Reviewing customer payment test output.

The jobholder will also be required to support the ISO-BDT workstream leads for DP3a and DP3b business readiness activities which may include:

Co-ordinating PI updates with M&B business teams, liaising with M&B managers/team members and tracking progress in associated ISO-BDT spreadsheets.
Assisting with the production of Training and Familiarisation materials where ISO knowledge/experience allows.
Monitoring and tracking M&B staff training progress on ISOchanges.
Coordinating and scheduling Familiarisation sessions for business teams in line with M&B team working patterns and tracking completion of those sessions for upwards reporting to ISO working groups.

Minimum (essential) criteria

Ability to communicate clearly and concisely in written and verbal form.
Organised approach to work and able to prioritise work appropriately.
Comfortable escalating key customer issues or delays in completion of readiness activities to managers promptly.
Selfstarter driven to independently take tasks through to completion.
Ability to develop and present customer responses and status measures innovatively.

Any previous knowledge or experience of ISO20022 or payment processing will be beneficial but this is not a key requirement for the role as training will be provided.

Our Approach to Inclusion
The Bank values diversity, equity and inclusion.

We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work.

We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status.

We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month.

Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders