Customer Service Advisor - Huntingdon, United Kingdom - Point Professional Recruitment Ltd

Point Professional Recruitment Ltd
Point Professional Recruitment Ltd
Verified Company
Huntingdon, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor - £21,000

Duties include

  • Achieve call monitoring targets
  • Provide support to the Policy Holder/Customers of the claim, giving prompt and accurate advice
  • Prioritising and organising your workload to ensure deadlines are adhered to
  • Investigate & understand customer jobrelated queries and forwarding to the correct department for resolution
  • Where required, locate and pass claim files/calls to other members of staff
  • Meeting and greeting visitors and ensuring all visitors are signed in
  • Taking and relaying messages
  • Ensuring the reception area is clean and presentable at all times
  • Updating and amending documents as necessary
  • Undertaking any ad hoc administrative tasks from all areas of the business
  • Receiving and sorting internal post. Frank and dispatch outgoing post
  • Updating builder database
  • Immediately report any complaint/problems to the Claims Manager, in accordance with the formal complaints procedure
  • Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department
  • Investigate & understand customer jobrelated queries and forwarding to the correct technician or team manager for resolution
  • Updating customer database
If interested in the role please contact Donna Hicks


INDCOMM

Job Types:
Full-time, Permanent


Salary:
£21,000.00 per year


Benefits:


  • Company pension
  • Free parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Huntingdon: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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