Technical Trainer - Bournemouth, United Kingdom - Jobshop UK Limited

Jobshop UK Limited Bournemouth, United Kingdom

6 days ago

permanent Accounting / Finance

Description

Our client is looking for a Technical Trainer who will be key to rolling out processes and procedures. You will provide group training, as well as side by side coaching and will support the department with all training requirements.

The successful candidate will act as a central point of reference on all elements of technical and systems support to colleagues and may also provide support on soft skills learning.

This is a critical role in ensuring that all team members within the department have the knowledge to perform their roles and have an escalation point where there is a learning gap.

The role holder will also act as a link between the operational and management teams and engage in gap analysis and communication of new materials coming from the clients. You will act as a point of contact for the escalation of technical and customer queries .

Key Accountabilities and main responsibilities

Ensure that all training materials are kept up to date
Maintain individual training records and analysis for any training delivered
Work with internal teams in order to design and deliver training solutions
Managing relationships in order to ensure any design and delivery is compliant
Ensure that change and business improvements and project updates are built into the training cycles
Support the learning needs analysis process and proactively identify opportunities for development
Be the "go to" experienced referral point within the operation for all technical training queries.
Provide coaching and local training support to the operational teams.
Provide support to the leadership teams across all teams
Ensure adherence to legal and regulatory requirements

Experience & Personal Attributes

Expertise of financial services and regulated products and procedures, ideally in a pensions administration environment.
Ability to work with others to achieve tight deadlines
Strong and effective communication skills both verbal and written
Analytical experience and ability to identify trends and root cause
Solid understanding and application of systems
Ability to coach and influence teams and individuals
Ability to use Microsoft Office programmes
Coaching/Training qualifications (desirable)
Service excellence knowledge (desirable)
Experience of systems training

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