Key Account Executive - Edinburgh, United Kingdom - WebBeds

WebBeds

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Description Key Account Executive

Job Tile:
Key Account Executive

Reporting to:
Key Accounts Manager

Department:
Groups

Location (primary):Edinburgh/London/Palma

Job Purpose

The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team.

The re-contracting process for group series occurs both seasonally and annually with new and existing customers.

With your existing knowledge of the client's products, you will have clear development plans for the following season and expand our penetration with the customers within your source market.

You will develop relationships and become the principal point of contact for several of our existing and prospective clients.

In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.

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Key Responsibilities.

Be up to date with planning cycles and provide the right products and prices within client deadlines.
Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
Have a strategic focus on how you can grow existing clients and each out to new/prospective one.
Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls.
Qualify all new enquiries and followup verbal contact as soon as possible.
Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
Follow correct quoting procedure and be aware of which hotels to promote.
Be commercially aware to protect margin and look to maximise returns.
Be always clear on how performance is against target.
Adhere to the pricing policy.
Provide scanned images, brochure material when required.
Visit clients abroad as and when required.
Organise and accompany clients, potential clients on FAM Trips, inspection trips.
Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing.
Assist the Operations and Product teams should the need arise, crosstraining will be provided.
Assist with product development by being constantly aware of new products by: o Keeping abreast of new hotels, entrances or events that arise o Making use of the current range of contracted services o Responding to demands by customers or sales staff and communicating this clearly to the product team.

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Required Experience and Knowledge.

Essential
Qualifications & Knowledge
A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

Exceptional customer service and results driven.
Highly accurate with an excellent attention to detail
Welldeveloped written and verbal communication skills
Ability to make decisions and to work on own initiative and in a team.

Experience, Skills and
Excellent organisational skills Behavioural Requirements

Experience in negotiation
Hospitality or Tourism Industry experience
Professional fluency in English

Desirable
Qualifications & Knowledge
Tour operator experience
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About WebBeds.
Launched in 2013, WebBeds is the world's fastest growing B2B travel intermediary, or
'bedbank', providing accommodation and ground product distribution services to the travel industry. We source content from travel suppliers, aggregate and merchandise that content in the WebBeds platform, then distribute it to our global network of travel trade clients, who sell to the travelling public.

Our clients - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - access the company's huge global inventory of more than 368,000 hotels (comprising 30,000+ direct contracts, 70+ integrated third-party providers and 60+ major hotel chains) through market-leading, trade-only booking websites or via simple and seamless API connectivity. In addition to hotel product, clients can also book over 5,500 transfer services in 1,200 destinations along with thousands of guided excursions and tickets for attractions.

Our supplier partners - global hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - benefit from our global distribution network of over 44,000 travel companies in more than 145 source markets and are supported by a local dedicated point of contact focused on ensuring we deliver value, choice, expertise and an unrivalled level of service.

WebBeds operates global coverage through four geographic regions - Europe, Asia Pacific, MEA (Middle East and
Africa) and Americas - with over 1,400 travel professionals working in 50 offices worldwi