Patient Liaison Officer - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._

Location: 47 Nottingham Place, Marylebone, London, W1U 5 LZ

Contract:
Permanent & full time hours/week - varied shift pattern

Salary:
Competitive _dependent on skills & experience_

Employment Package:

We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

About the Role
We have an exciting opportunity for a Patient Liaison to join our Concierge team. As a Patient Liaison Officer, you will play a vital role in delivering a high-quality service to our patients.

Your duties as a Patient Liaison Officer will include the coordination of patient appointments and activity related to the patient journey through the Concierge Centre under the guidance of the Clinical team.

You will also provide support with administrative duties in regards to clinical case load of patients at The Concierge Centre.

This is a nonpatient facing role.

Duties include but are not limited to:

To provide exemplary quality customer service and support the clinical team in providing the facilitation of referrals pathways into HCA Healthcare UK, including the facilitation of the following referral pathways; International Adult and paediatrics, NHS transfers, GP referrals and specialist consultations.
To act as point of contact for patients, consultants, referrers where diagnostic tests are required liaising with all parties as required.
Liaising with patients and insurers in relation to private medical insurance cover.
To manage telephone calls, communicating professionally and efficiently with staff, patients as well as redirecting calls as necessary.
To provide effective support to carers and family members of the patients.
To maintain appropriate channels and styles of communication to meet the needs of patients, relatives, carers, in addition to internal stakeholders (such as service managers and peers) and 3rd parties (service providers).

If you would like to join HCA Healthcare UK as a Receptionist and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

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