Customer Service Manager - Rugby, Warwickshire, United Kingdom - Rugby Borough Council

Description

Job title Customer Services Manager Job reference REQ000645 Date posted 10/04/2024 Application closing date 21/04/2024 Location Town Hall, Evreux Way, Rugby CV21 2RR Salary £45,441 - £48,474 Package Blank Contractual hours 37 Basis Full time Job category/type Manager Attachments Blank Job description Rugby Borough Council is one of fastest growing boroughs in the country, with ambitious plans to build on our track record of delivering growth and investment, while supporting our communities and creating opportunities for all.

We have an exciting opportunity for a Customer Services Manager.

With the increase in the residential population, together with the changing expectations of how people wish to interact with the Council post Covid, opportunities exist to develop systems, customer standards and processes to deal with these challenges.

The post holder will report directly to the Chief Officer Digital and Communications and be responsible for the management and control of all the Council's Customer Services function and will represent Customer Services on several working groups and be expected to work closely with other Managers within the service area.

You will have the opportunity to shape and lead on the delivery of these services, implementing new models of delivery where required.

In doing so, you will need to ensure that the services meet and exceed customer requirements, represent value for money and offer a positive, digital, online experience for customers.

About You You will have a strong background in customer services, and will need experience of managing a team, to succeed in this role.

You will display the drive and determination to provide excellent customer service and making a difference to residents across the Borough.

Previous experience of using call centre technology, CRM and information management IT systems would be an advantage.
Competitive Salary
~29 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day
~ Generous pension scheme
~ Learning and Development opportunities
~ Regular performance reviews
~ Family Friendly Policies
~ Independent Support for your health & wellbeing
~ Cycle to Work scheme

Thomas David Griffiths Chief Officer – Digital & Communications on
Our method of application is online by following the link. Further information on careers in Local Government

Please note the online recruitment process will be unavailable due to scheduled maintainence on a Sunday between 10am and 11am.