Project Manager - Gateshead, United Kingdom - FIS

Description

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Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be joining our EMEA Enterprise Client Excellence team, a highly motivated and driven team of people working collaboratively and creatively in an ever-evolving, diverse payments landscape. You will be the post-sale conductor of the Worldpay orchestra and will be pivotal to our commercial team's success.

What you will be doing

Your objective is to ensure that each project is as successful and satisfying for the customer as possible, and revenue is generated as quickly as possible. You are the central go-to resource for all internal colleagues and external customers, participating in customer meetings with the commercial team and communicating with key internal stakeholders.

You will manage several customer projects at any time, delivering activity right first time, every time. You will translate a scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI for activities to be carried out to successfully achieve the agreed objective. You will also

support the continuous improvement of the onboarding process by acting as voice of the customer.

Key Responsibilities:

• Own the new opportunity through our internal Ready, Execute, Deliver salesforce process
• You will accurately manage projects using clear and well maintained project plans from inception through to live, managing all internal and external stakeholders to ensure a smooth and seamless start to the customers' Worldpay relationship
• Hold weekly project management calls with all relevant internal and external stakeholders
• Work in partnership with the customer Project Manager, agreeing joint actions, tasks and timelines
• Provide regular updates to the commercial team and leaders on project status, flagging risks and escalations
• Conduct retrospective assessments of your projects at their conclusion
• Contribute to our central risk register & lessons learned log

Our Personality and Behaviours

• Work Smart – We're constantly curious , looking for brilliantly simple solutions and we make things happen and achieve amazing results.
• Be Spirited – We are passionate about payments, our customers, and colleagues. We are resilient and courageous in our thinking and actions.
• Be Supportive – We care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way .

What you will bring

• You are an independent worker within a team, demonstrating self-motivation and discipline
• You are a first-class communicator, with a focus on face to face and verbal communication
• You work with agility, passion, commitment, and strong personal ownership
• Extremely well organised and proactive in all you do with excellent eye for detail
• Creative and forward thinking with a good aptitude for problem solving
• Customer focused including strong commercial acumen to recommend scope upgrades
• Ability to travel to other office locations when required including locations outside of the UK

Added bonus if you have

• You are able to challenge the information you receive to test and validate it before acting
• You speak more than one language fluently ideally German or one of the following (French, Italian, Portuguese or Spanish)
• You are experienced in project management and using PM tools
• You have experience working with Salesforce CRM tool, data, creating reports & dashboards
• You have a track record of dealing with major corporate customers at senior level
• You have technical payments knowledge

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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