Information Systems Support Manager - Southampton, United Kingdom - Solent NHS Trust

Description

Information Systems Support Desk Manager
We are looking for an Information Systems Support Desk Manager to join our team

Our Information Systems Support Desk Analyst Team provides configuration, smartcard support and resolution to clinical access issues to approximately 5000 end users of SystmOne, eQuest, eDocs, Inform and Summary Care Record to name a few.

You will need to work closely with all services across the Trust and the rest of the Information Systems team, as well as the Data Warehouse, Performance and Business Intelligence teams.

You will be responsible for all Clinical Application Systems Support. This includes all Patient Systems Clinical Application 2nd line Support e.g. service issues and configuration changes, Data Quality/Validation and the day-to-day management of the systems.
You will ensure that any configuration change requests are managed appropriately.
You will be responsible for managing the Support Desk Team.

You will ensure that processes are developed for the efficient working of the Support Desk team that supports the effectiveness of the Information Systems Team.

Ensure that Requests and Incidents on ServiceNow are managed effectively and expedite requests where appropriate
*To provide day-to-day liaison between the Trust and third parties providing system support services, specifically TPP, INFORM and the local ICT Support Service.
*Support positive working relationships with staff across the IT department and trust.
*To be responsible for the Information Systems' clinical application systems 1st line and 2nd line User Support Desk including local configuration requests e.g. new letters and user support services e.g. telephone based 'how to' queries, ensuring that all incidents raised by staff are dealt with promptly, effectively and monitored in accordance with departmental procedures and against departmental standards. Also, to ensure there are adequate validation procedures in place in support of the best possible data quality.
*We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.

The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.

TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.

Good educational background to post graduate degree level or equivalent, demonstrable work/management experience.
Evidence of continuing professional development
ITIL Foundation
Experience of large system and application first line support and supporting/delegating for senior application managers
Working across multidisciplinary groups and services
Experience of system configuration and localisation
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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