Administrator / Ecommerce Cms Administrative - Reading, United Kingdom - AWD Recruitment Limited

AWD Recruitment Limited
AWD Recruitment Limited
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Administrator / eCommerce CMS Administrative Coordinator who has a strong administration background with an eye for detail and excellent customer service skills is required to join our friendly team and support our eCommerce website at Guide Dogs in Reading, Berkshire.

eCommerce and Content Management System Training Provided


SALARY:
£22,000 - £24,000 per annum


BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.


LOCATION:
Hybrid Working 3 Days per Week Remotely from Home and 2 Days per Week in the Office in Reading, Berkshire

You will need to live within a reasonable commuting distance to Reading.


JOB TYPE:
Full-Time, Permanent


WORKING HOURS: 9am - 5pm Monday to Friday, 35 hours per week


JOB OVERVIEW


We have a fantastic new job opportunity for an Administrator / eCommerce CMS Administrative Coordinator (known within the organisation as an eCommerce and Retail Executive ) who has a strong administration background with an eye for detail and excellent customer service skills.


Working as the Administrator / eCommerce CMS Administrative Coordinator you will provide administrative support across the department and will be responsible for ensuring all records and systems are maintained accurately and kept up to date.


As the Administrator / eCommerce CMS Administrative Coordinator you will also liaise with a range of internal and external stakeholders, including colleagues, third party partners and retail suppliers.


DUTIES
Your duties as the Administrator / eCommerce CMS Administrative Coordinator include:
Undertake various administrative tasks, e.g. register and set up new suppliers, raise purchase orders, arrange booking in and receipt of deliveries, and liaise with the fulfilment warehouse to ensure supplier and customer queries are resolved promptly

Set up and manage stock information on Shopify, including codes, product titles, product copy, categorisation, images and pricing

Keep the team informed of any out of stocks or stock issues and re-order as directed by the Merchandiser

Communicate with suppliers to ensure product data is kept up to date, suppliers are paid on time, and all relevant admin is completed

Working with the Buyer, liaise with suppliers to request samples, quotes, lead times and stock availability, and ensure range plans are correct and up to date

Check fulfilment reports daily to monitor back-order status and goods in receipts

Provide guidance and instruction to the fulfilment warehouse to clear backorders and resolve fulfilment queries

Support customer service, liaising with relevant customer service teams

Working with the Commercial Manager, use Google Analytics and internal reporting systems to pull data to report daily on key performance indicators such as site conversion, CPA, revenue, sales, website bounce rate, session duration, page/session & improving conversion rate

Support with design and development of the mail order catalogue, coordinating approvals and collating product information and catalogue content to share with the design agency


WORKING AT GUIDE DOGS
Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.


We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.


CANDIDATE REQUIREMENTS
Essential

Keen to start or progress a career in eCommerce; passionate about all things digital and retail

Experience in similar role in a corporate or third sector environment, updating eCommerce websites using a CMS / Content Management System

A genuinely customer centric attitude - able to champion the end customers' needs and understand how to provide the best customer experience

Good working knowledge of using MS Excel to manipulate and present data, and familiar with using Word and PowerPoint

Aware of web analytics and Google Analytics, willing to learn and develop skills in this area

Eligibility to work in the UK


The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work.

They expect all of their employees and volunteers to fully share this commitment.


Please note:
we reserve the right to close any of our vacancies early.


NO AGENCIES PLEASE

HOW TO APPLY

JOB REF:
AWDO-P9744

This job is being advertised by AWD online on behalf of Guide Dogs
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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