Customer Service Representative - Lincoln, United Kingdom - Reflect Recruitment Group

Reflect Recruitment Group

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a full time Monday - Friday

The Customer Service Representative will support a customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle complex, customer support issues with mínimal supervision, while escalating only the most complex issues to appropriate staff

Qualifications:

Minimum Qualifications
Secondary level education
Experience in Customer Services/ Supply Chain in a manufacturing or similar sector
SAP experience/ knowledge or an equivalent ERP system preferred
Analytical ability to independently troubleshoot

Our Client provides a fast paced stimulating international environment, which will stretch your abilities and channel your talents.

Offering competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

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Job Reference*:J9360

Location*:

Lincoln

Consultant*:

Sarah Kelly