- Recruit and lead a management team delivering reactive maintenance contracts ensuring delivery teams and contractors achieve high quality, value for money service.
- Ensure delivery teams are compliant and works are delivered on time, within budget, and meet agreed key performance indicator targets.
- Ensure the delivery team effectively delivers work through a comprehensive quality assurance system including contract administration and proactive budget monitoring
- Business technical lead including consulting with business development and bids teams, client competitive dialogue, and bid presentations
- Talent retention & development through leadership & advocacy of staff engagement programmes
- Understanding of strategic and operational processes within social housing property services contract
- Experience in working at a strategic level, developing and implementing continuous improvement
- Ability to set and measure targets
- Strong IT skills
- Strong management skills and the ability to motivate a team at all levels
- Ability to be innovative and creative to resolve complex issues
Housing Maintenance Senior Operations Manager - West Midlands, United Kingdom - Howells Recruitment
Description
Senior Operations Manager - Social Housing Repairs & Maintenance
West Midlands
Up to £80k + package
We are working with a leading Social Housing contractor to recruit an experienced and proven Senior Operations Manager to join their team in the West Midlands.
You will be responsible for overseeing teams delivering reactive maintenance and voids contracts for housing associations, ALMOs, and local councils, ensuring teams achieve targets relating to KPI's and SLA's, Health & Safety, and first-time fix.
We are looking for a competent Operations Lead with solid experience working on social housing maintenance contracts with P&L responsibility. You will be an effective leader with the ability to develop a highly talented and motivated team, whilst building strong relationships with internal and external stakeholders.
Key Responsibilities:
Experience Required: