No more applications are being accepted for this job
- Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
- Interacting with clients and colleagues to ensure accurate and timely information flows
- Engage with clients to understand their workflows and make recommendations where required
- Partner with Product Specialists /Development teams to share client feedback /issues to help deliver functionality to clients.
- Investigating and documenting existing procedures and make recommendations for improvements
- Minimum 2 years' experience working in Buy-side Front Office systems or financial services platforms.
- Experience solving complex problems involving technology
- Great attention to detail and ability to logically troubleshoot problems
- Good understanding of investment management across all asset types and geographies
- Experience working with Front Office Systems either in support, analysis, or fund management would be an advantage
- Organized, able to multi-task, and have positive attitude to achieve deadlines
- Strong analytical and problem-solving skills
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
Product Support Specialist - Manchester, United Kingdom - S&P Global
Description
About the Role:Grade Level (for internal use):
10
Product Support Specialist
T he Team:
The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world's top tier financial institutions . You will be trained on the Markit EDM, thinkFolio and WSO applications, and in the informational needs of modern financial institutions.
The Impact:
The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney . You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem.
What's in it for y ou:
The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world's top tier financial institutions . You will be trained on the Markit EDM, thinkFolio and WSO applications, and in the informational needs of modern financial institutions . You will also have opportunities to enhance your industry knowledge and product knowledge to help clients get the most value from market leading solutions.
Responsibilities:
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person."
US Candidates Only: The EEO is the Law Poster " describes discrimination protections under federal law.
202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)
Job ID:
Posted On:
Location: Manchester, Manchester, United Kingdom