Claims Partnerships Lead - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Marshmallow:

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK.

All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm.

Since we started, we've helped 100,000s of people get a fairer deal on their car insurance.

Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of.

We believe that our future is helping these people by learning about their experiences, and building our company around their needs.

And there are strong signs that there's a need for a company like us.

Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started.

How we work:

We're really proud of the culture we've created.

We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps.

We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together.

We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong.

We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things.

Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction.

That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom.

To make sure we're as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims.

Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We're so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture Handbook or read our blog to find out more.

The Claims Team:

We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

We're looking for a Claims Partnerships Lead with proven leadership skills, who will relish the challenge onboard new partners and help us in designing a best in class claims journey with the perfect balance of in-sourcing and out-sourcing parts of the claims function.

The role will work closely with our Insurance Director whilst allowing for autonomous work and decision making.

Working in a startup means that you have to be adaptable and are excited by the prospect of moving fast.

This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success.

Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service 24/7, 365 days a year.

What you'll be doing:

Managing the ongoing relationships between Marshmallow and our suppliers and partners
Reviewing work against SLAs and reporting back to senior management
Driving new initiatives to help exceed company targets and objectives
Running periodical meetings with suppliers and partners
Working on contract negotiations and renegotiations
Conducting external audits on our third party partners

Who you are:

You have a proven ability to think strategically but are also able to get deep into the detail
You enjoy working in a high growth environment and are highly adaptable to change
You are a strong people person who is able to build trust and rapport with external partners and colleagues
You are commercially minded and able to influence decisions for the benefit of Marshmallow

What we're looking for from you:

Experience working within claims vendor management, relationship / partnership management or similar
Knowledge and experience of the full motor claims process (including Accidental Damage, Litigation, Personal Injury and Large Loss, amongst others)
Exposure and experience within an Accident Management Company is desirable
A numerical mindset; able to draw insights from data and reporting
A collaborative approach; able to partner with internal and external stakeholders at various levels
Flexibility to travel throughout the UK to meet with our partners

Perks of the job:

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Flexible working: Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working