Call Centre Agent - Stockport, United Kingdom - JBTS

JBTS
JBTS
Verified Company
Stockport, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

£21,000 basic salary - Realistic OTE of £500 per month.

  • First year realistic salary = £27,000_
Our client are currently recruiting for a Call Centre Agent to join their growing team based in Stockport.


PRIMARY ROLE
Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from point of contact through to transfer in a courteous, professional and speedy manner


GENERAL RESPONSIBILITIES

  • Contact new clients who have generated a Mortgage or Secured enquiry through their websites & partners.
  • Collect basic information from the customer, clarify the type of loan they are looking for and transfer to the correct department ensuring customer journey is smooth.
  • Contact new clients who have generated a unsecured loan enquiry via the website.
  • Collect & clarify information on enquiry form, once all accurate submit to their panel of lenders and go through all options that are available to the customer. Transfer if needed.
  • Take inbound calls to help customers with new enquiries or existing customers with any questions that they may have.
  • Log any complaints received in timely manner.
  • To be proactive, hardworking, flexible and able to work under own initiative but also a team player.
  • Embrace company values and promote them effectively alongside the brand.
  • Understand what Treating Customers Fairly (TCF) means and embed this fully within your work.
  • Attend internal or external meetings as required.

EXPERIENCE & QUALIFICATIONS
Must have experience in a telesales role


SALARY EXPECTATIONS
Up to £27,000.00 per year


BENEFITS

  • Cash Plan with Westfield Health
  • Access to Free Therapy sessions
  • Cash advance facility
  • End of Quarter Events and incentives

Job Types:
Full-time, Permanent


Salary:
Up to £27,000.00 per year


Experience:

- telesales: 2 years (preferred)

- working in a call centre environment: 2 years (preferred)


Work Location:
In person


Reference ID:
CCA01
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