- To ensure all Patients, Visitors and colleagues receive a courteous, efficient and sympathetic service.
- To ensure that all data collected is accurate and recorded electronically and in real time.
- To promote excellent communication skills both verbally and written.
- To understand and comply with all reception work, procedures, policies and standards set down by the department and the Trust.
- To ensure that Trust values are adhered to at all times without exception.
- To provide an accurate, professional and efficient administration service.
- To complete and update records on a daily basis using both computerised and manual systems real time.
- To obtain patient notes as required.
- To arrange clinics (departmental & outpatient clinics).
- To assist clinicians as required checking on x-ray reports
- To ensure that all telephone calls are dealt with in a professional manner (the aim is to answer the telephone after no more than three (3) rings.
- To assist the Clinical staff at all times to ensure the smooth and uninterrupted delivery of healthcare. Person Specification
- Good numeracy and literacy skills
- Working with members of the public in a busy environment.
- Good IT skills
- Customer service experience
- Communicate Effectively
- Flexible approach to work
- Previous knowledge of the NHS
Receptionist/Admin Support - Slough, United Kingdom - Frimley Health NHS Foundation Trust
Description
Job summary
Join our £49 million Emergency Assessment Centre at Wexham Park Hospital
Bringing together a brand new state-of-the-art Emergency Department, a large Ambulatory Emergency Care Unit with an impressive 30 treatment spaces, an exciting multi-speciality Acute Assessment Unit and Acute Medical and Surgical Short Stay Units.
The positionwill require youto work shifts on a rolling rota basis - we operate a 7 day a week service; 24 hours/day (this includes nights).
If you are looking for a change and are able to work a range of shift patterns then this may be the job for you.
Main duties of the job
To record patient attendances, transfers and discharges electronically; ensuring all data collection is accurate and collected in a confidential and professional provide a highly professional front of house service (this includes Reception, Ambulance Admissions and Patient Flow); it is the responsibility of the reception team to ensure that everyone presenting themselves to the Emergency Department is treated with dignity and respect.
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Job descriptionJob responsibilities
KEY TASKS & RESPONSIBILITIES:
Qualifications
Essential
Experience
Essential
Skills & Knowledge
Essential
Desirable