Commercial Partnerships Manager - London, United Kingdom - IAG Loyalty

Description

Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty.

We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty.

We've created millions of memories for members around the world, harnessing their loyalty and love for travel with hotel and flight rewards and unforgettable experiences.

125+ partnerships with the biggest names in travel, retail, hospitality, finance and more.

The Commercial Partnerships Manager is responsible for optimising the long term, profitable growth of relationships within our network of travel and retail partners.

Managing day to day Partnerships, including owning and leading joint business plans, communicating effectively with key Partner contacts and being able to problem solve.

Develop and grow issuance performance from your portfolio of Partners, driving customer engagement with redemption products and services.

Growing key Strategic Partners - identifying where largest value creation is possible and exploring opportunities for growth across OpCos and markets.

Managing internal and external stakeholders to deliver projects and growth opportunities.

Support the Business Development effort in your area with dual focus on both larger strategic partnerships as well as smaller, less hands-on partnerships.

Able to quickly identify and optimise value using financial acumen
Experience with commercial targets
Understanding of how to deliver mutual commercial targets, against the delivery of internal ones
Contractual knowledge – commitments, exclusivities and other legal requirements
Capable of evidence-based decision-making using data and customer-validation
Able to demonstrate, using specific examples, measurable successes and achievements relating to commercial partnerships
Understanding of trends, risks and customer behaviours
Able to drive product and proposition optimisations, working collaboratively with other internal teams such as Product, Data and Technology
Understands how technology and automation enables growth, improves business performance and drives adoption

Curious about innovations in the retail and travel industry, knowledgeable about the competition and can craft propositions and solutions to reflect this.

Proactively adapts and learns new capabilities to reflect the changing needs of our customer and business
Ability to work cross-functionally in a matrixed environment to gain buy-in and drive forward commercial goals
Discounts on BA flights and holidays from day one for you, your friends and family
~ Annual Bonus (dependant on Company & Individual Performance)
~ Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
~ One non-contractual Annual Bookable Travel Concession for employee, partner and dependants after 12 months service
~ Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
~ Company Pension of 9% (6% contribution from IAGL, 3% employee contribution)
~ Private Health Care with Bupa
~25 days annual leave, plus 2 days charity leave and a day off on your birthday
~ Hybrid working model – approx. 50/50 office and home based, but flexibility can be discussed
~ Travel Insurance
~ Life Assurance
~ Cycle to work scheme

This role will be based at IAGL's London office in Victoria, and we have a blended approach to working at IAGL.

Our Blend is our interpretation of hybrid working, where our colleagues are empowered to choose the location for them to produce their best work.

Based on your to-do list, colleagues either choose the office or home working that day.

We expect this will mean roughly half your time will be at home and the other half in one of the offices.

Inclusion and diversity are integral to the success of IAG Loyalty. We also welcome discussions about flexible working.
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