Rota Coordinator - Cheltenham, Gloucestershire, United Kingdom - Retain Healthcare

Description

A vacancy exists within Retain Healthcare as an Out of hours Coordinator.

We are a dynamic Homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes.

As an Out of hours Coordinator you will be required to ensure the smooth operation of ensuring that the Care team follow company policies as well as national and local guidance.

Effectively allocating work to support workers, covering sickness or absence, ensuring you maintain travel effective rotas as required while customers have a consistent high-quality service from people they know.

Supporting the Branch Manager with addressing any staff performance management issues in line with Company policy
Report and record any safeguarding concerns to the Registered Manager and Head of Operations and Quality. Support the Management with Safeguarding referrals and CQC notifications.
Attend training and expand your personal development.

Ensure that any concerns, complaints or grievances are reported to the Registered Manager and Head of Operations and Quality and dealt with appropriately and in a timely manner in line with Company policy.

Ensuring that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the Company's policy.

Support the Branch Managers with disciplinariesand performance management of staff.
Support the Branch Manager with branch reports, collection or data, being CQC ready.
A willingness to undertake training to develop new skills
The ability to work without supervision while adhering to company policies
Be approachable and quality oriented
Able to handle complaints and resolve conflict
Understand CQC KLOES, the Care Act and Health and Safety.
Have full knowledge and understanding of the application of Company policies and procedures and Behaviour Framework
Embody and represent the ethos and values of the Company by being an ambassador for Retain Healthcare.
This role would be to cover the evening and night shift as well as some weekends. The position is remote and would assist each of our offices #J-18808-Ljbffr