Customer Service Supervisor - Stafford, United Kingdom - Staffordshire County Council

Staffordshire County Council

Verified Company

Stafford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction
We are currently looking for a Customer Service Supervisor to join our team.

We are a people business - excellent customer insight and experience needs to be at the heart of everything we do.

Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience.

No day is ever the same and if you thrive under pressure and have a passion for people then we want you to apply

Main Responsibilities

You will be responsible for the direct line management of a team of Customer Service Assistants and Customer Service Advisors.

Your leadership skills will support them in contributing to the success of the team.

You will contribute to the effective and efficient running of the Customer Service Centre Team by providing a seamless service to our Customers and positively contributing to the image of Staffordshire County Council

This includes:

Providing support, coaching and mentoring to members of the team and provide cover as directed.
Supervise Customer Service Advisors and Customer Service Assistants, conduct one to one meetings and the return to work interviews and supervise daily work tasks.
Provide formal training on systems and procedures.

Working as part of a team we expect you to use your voice to share your insights into how we can do things differently and innovate Customer Services.

We are looking for someone who:

Has experience in dealing with members of the public and has attention to Customer Care.
Has the ability to work as part of a team.
Has experience of coaching and supporting others.
Has the ability to adapt and promote change in a fast paced environment.
Is selfmotivated and has the ability to work under own initiative.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation.

Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together.

This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people.

We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do.

We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.