Customer Service Representative - Winnersh, United Kingdom - Hollister Incorporated

Hollister Incorporated

Verified Company

Winnersh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary:

The Customer Services Team aim to deliver world class customer service support to internal and external customers whilst promoting the products and services of Hollister and Dansac.

The Customer Service Representative will be responsible for processing sample requests in an efficient and timely manner; they also support other CS functions as required.

Responsibilities:

Process sample requests and ensure proactive followup for end users who are experiencing skin health issues
Support Territory Managers with literature and samples requests to patients and hospitals
Set up new patients on SFDC ensuring that all the appropriate patient and product information is gathered for accurate sampling and ongoing follow up
Log end user concerns regarding product range and followup as per policies and procedures, always including compliance with Data Protection requirements (GDPR)
Obtain and maintain expert knowledge of Dansac and Hollister product ranges and stoma and continence care to be able to advise the patient appropriately
Develop key relationships with all customers to ensure effective communication
Follow CQC guidelines to protect all data held that refers to private and confidential patient details
Cross train between the Samples and Trade functions within the department to provide flexibility and strength across the entire team utilizing both SFDC and SAP systems.
Contribute to achieving overall Customer Service Team KPIs
Any other duties as management may require

Essential Functions of the Role:

Able to access the Winnersh office on a daily basis
Strong communication and telephony skills with flexibility to adapt style on an individual basis

Work Experience Requirements:

2 years' experience in a customer service environment

Education Requirements:

Education to A-Level is desirable

Specialised Skills/Technical Knowledge:

Work to deadlines on a daily basis
Excellent communication skills
Multi-Tasking Capability
Ability to manage a large workload under pressures
Use initiative and prioritise activities
Build key internal relationships
Proficient use in Microsoft Office
Excel is desirable
Experience with CRM systems
SFDC and SAP is preferable
Enthusiastic and reliable team player

Local Specifications (English and Local Language):

Fluent in English
Written and Verbal

Hollister is an EO employer - M/F/Veteran/Disability

Job Req ID: 31589

Job Segment:
Customer Service Representative, ERP, SAP, CRM, Customer Service, Technology