Sales Order Assurance - Manchester, United Kingdom - BT

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sales Order Assurance

Job Req ID:12602
Posting Date:13-Mar-2023
Function:Business Services & Operations
Location:Deansgate, Manchester, United Kingdom
Salary:Competitive with great benefits- Why this role matters:

The Sales Enablement function is responsible for providing our Sales teams with the best capabilities, tools and governance to effectively sell within their customer base, improving our sales and customer experience.
A key role of Sales Enablement is to create consistency and drive innovation across the channels, ensuring Sales are all adequately supported to be able to deliver on their Sales targets and overall Sales strategy. The team therefore exists to ensure there is strong interaction between the segments, clearer prioritisation of Sales channels' needs and greater alignment on the use of tools, systems and processes in place. We are focusing on Getting the Basics Right by ensuring correct SE sales processes so sales can sell in the right way, driving Consistency across Enterprise with a common approach across all Enterprise sales teams, Simplifying our Sales journeys for Sales to sell propositions and transforming and innovating by adopting innovative, market-leading sales processes, tools and capabilities.

The Sales Enablement function centres their activities around three key areas; customer-related activities, Sales-related activities and governance related activities.

The KPIs specific to the Sales Enablement teams' activities are aligned with the Sales channels they will serve, and include measures on Revenue, Margin, NPS and Staff Engagement.

- The role responsibilities:

Identification of issues and trends in order failures that contribute to effective reporting of key measures; compliance, quality and sales effectiveness.
Provide key insight on impacts to our business and acts quickly to provide solutions, engage with team management to drive process and performance improvements associated with order placement of all key Desk Based Sales products.
Engage with and build positive key stakeholder relationships and interact effectively at a range of levels within call centre hierarchy.
Effective use of robust RCA tools that provide real time feedback to agent and line managers and drives "at a glance" agent, centre and LOB knowledge of all lead indicators.
Report and escalate issues that are impacting on our customers, causing order failure, breakage and increased cost to our business, ensuring engagement with key stakeholders.
Ensure compliance and quality of own work within the Order Assurance team.
All activities to be completed in a quality and compliant manner with our Personal, Simple and Brilliant values in mind at all times.
Delivers defined improvements to 'ODF', order processing; order assurance, driving defined reductions in order failure and order breakage.
Minimise financial impact of order failure and breakage.
All communications and feedback to be of an excellent standard with clear and concise written and verbal interactions evident at all times.
Take ownership of own performance and development plans in order to meet your objectives and continually improve performance and efficiency personally and for SME.
Act quickly to report, escalate or provide a solution when you identify an issue, agent behaviour or process step that impacts on SME's ability to deliver excellence.
Fully understand and follow the comprehensive order processing, system procedures and provision process to enable effective RCA and feedback.
Skills we are seeking:
An eye for quality/ detail
experience in a compliance or audit role would be advantageous but not essential
Awareness or experience of sales environments
Customer Service experience advantageous customer first mindset
Ability to be manage workflow to increase efficiencies
Confidence to interpret and identify trends in data/ information and relay that back to managers and stakeholders

Other information:

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:

we'll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.