Application Support Analyst - Bothwell, South Lanarkshire, United Kingdom - NHS National Services Scotland

Description

The successful candidate willdirectly provide an application support service to new and existing users of eHealth based systems within NHS Lanarkshire.

The work of the post holder will be directed by the senior post holders and direct line manager of the team.

The post holder will be a competent user of the supported eHealth systems in use and will therefore be in a position to support users in these systems once the users have received formal classroom based training and appropriate facilitation.

They will alsoperform routine clerical activities and administration tasks in order to assist the senior post holders and direct line manager of the team with routine tasks such as setting up new user accounts etc.

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire.

NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

Educated to HNC level in an IT related subject.
Experience of working in a clinical or IT support environment.
The ability to communicate effectively with clinical staff and immediate colleagues.
Attainment of a basic level of computer literacy i.e. regular user of software such as Microsoft Office Word, E-Mail, electronic diary etc.
The post holder must be able to drive and hold a current driving license.
Aware of IT security issues and when necessary convey these to users of supported eHealth
Ability to provide initial support from the IT Service Desk regarding application problems and issues reported by system users
Ability to provide support and advice to non-technical system users in a clear concise manner which is easily understood
Contract type
~ Permanent
~ Full time

uk
(Why NHS Lanarkshire?
A minimum of 27 days annual leave increasing with length of service
A minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
Paid sick leave increasing with length of service
Employee Counselling services
Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling.

This support can be accessed using the links on this page.
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In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society.

A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children's setting/secure unit.

Please note for all vacancies where a driving licence is required thismust be a full UK/EU/EEA licence.

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

UK Visas & Immigration rules are available at .
Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.

NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer.

NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.

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