Customer Support Specialist - Newmarket, United Kingdom - Wonde

Wonde

Verified Company

Newmarket, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Specialist | Evouchers

Reports to:
Head of Operations

Location:
Hybrid - Newmarket - 2-days on-site - 2-days wfh

Hours: 32 hours across a 4-day week (no salary sacrifice)

Working pattern:
Term Time

Salary:
£24,000 - £26,000 pro rata

Who we are and what is important to us:2 years ago Wonde launched its Evouchers platform, to date we have distributed 5.8 million vouchers to families, individuals and communities who need them most. Our voucher solution can be used for food, clothes, energy, white goods and more. We're proud to be making a difference and will continue to proactively partner with public sector organisations to support meaningful initiatives.

Our journey in supporting people has only just begun and as we continue with our mission we're looking for talented individuals who will nurture the same passion and commitment as our colleagues in making a difference.

Job snapshot:

As Customer Support Specialist, you'll be an integral part of the team. Your main focus will be to support key customers such as local authorities, large groups and high-street retail brands.

You'll support projects from conception through to delivery and be greeted by a team that understands the importance of collaboration with a team-first mentality.

What you'll be doing:

Build and strengthen relationships by providing topclass customer service with a professional and credible approach
Understand stakeholder's needs and provide the support that results in their success with Evouchers
Support stakeholders and colleagues in a range of administrative duties
Actively contribute to the development and continuous improvement of processes and how things get done
Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise
Maintain and develop the internal database
Collaborate with wider teams to support the success of customer experience and delivery

Requirements:

What we're hoping you'll bring:

Previous experience in a customerfacing role
Natural in identifying and approaching new ideas
Ability to prioritise workflow and ensure deadlines are met
Ability to influence and learn in an everchanging environment
A strong 'can do' mentality
Excellent communication skills, both written and oral with a high degree of attention to detail
Good attitude towards individual and team success
Flexible in your approach with the ability to adapt to a diverse pool of customers, where personality and professionalism are needed

Benefits

What you'll get:

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support and champion those we work with - promoting personal growth and happiness.

We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

4-day working week
Flexible working schedule/workfromhome opportunities
Onsite gym and wellbeing (quiet room) facilities
Buying and selling holiday scheme (unlimited)
Additional holiday for length of service
Annual allowance for volunteering days
Onsite trained mental health and wellbeing champions
Monthly lunch club (on us)
Comprehensive wellness programmes (think meditation retreats and continuous access to wellbeing apps/initiatives)
Enhanced maternity, paternity and adoption benefits
Electric car scheme
Cycle to Work Scheme
Eye examination scheme
Financial contribution to the set up of workfromhome environments
Use of new and leading technology in the form of apple products
Frequent companyfunded social events
Office closure between Christmas & New Year
Access to continuous learning and development opportunities
Comprehensive employee referral scheme
Casual Dress Code

In addition to the above, you'll have access to our 'take your pick' benefits scheme which is tailored specifically to you