Administrator for Dermatology Innovation - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity for an organised and forward thinking administrator.

Working in collaboration with Chelsea and Westminster Hospital clinicians and our partners at Skin Analytics, the Administrator for Dermatology Innovation will have hands on experience working with one of the NHS' first clinical deployments of Artificial Intelligence.

The post holders will be a significant part of the team shaping this brand new clinical pathway. This is an excellent opportunity for a highly skilled patient administrator looking to progress and develop.

The post holder will be required to provide admin support to facilitate successful implementation of Skin Analytics technology in the assessment of suspicious skin lesions.

The post holder will be expected to schedule appointments on the Trust PAS system, Cerner. They will be expected to communicate effectively with patients, managers and doctors.

Key working relationships

Dermatology operational management team
Consultant responsible for this research programme
Skin Analytics partners
Administration staff

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country.

We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'.

We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

To establish and maintain administrative processes for Chelsea and Westminster Hospital's innovative skin lesion pathway using Skin Analytics technology.
To work with clinicians and the Skin Analytics team to share feedback on the pathway and systems to continually improve hospital processes and patient experience
Liaise with other departments and teams relating to the patient care pathway and service delivery
To take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
To maintain clinic diaries, ensuring all changes are notified to the relevant staff
Organise and prioritise workload with mínimal supervision
To support in the booking and changing of new appointments where necessary and agreed
Continually monitor Outpatient clinics, being aware of any possible breaches to current initiatives and update line manager as appropriate
Advise line manager of any capacity issues, ensuring all clinic slots are utilised and booking rules are adhered to
Book transport as and when necessary and communicate with transport office any changes when rebooking a patient's appointment
Assist in the training of all new staff within the department or other departments within the Trust
To perform any admin duties required for specific area of work
Photocopying, filing, faxing, and other general office duties.
Adhere to trustwide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
To continually develop and suggest new ideas for improving the patient experience, and to ensure 'go beyond' is being delivered in your area
Participate in regular team meetings.
Collect and use data to measure performance of department and specifically this research programme against objectives.
Contact with GPs and other hospital trusts and health clinics to ensure that the patient and their health record case notes are available for their scheduled appointment.
Use initiative when dealing with patients' problems or when dealing with managers and consultants who may request patient information.
To assist all members of staff an patients with the uptake of new technologies, and where required become a 'user champion' to embed learning
Any other duties as directed by manager.
Ensure all comm