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    Assistant Patient Administrator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

    Chelsea and Westminster Hospital NHS Foundation Trust
    Chelsea and Westminster Hospital NHS Foundation Trust London, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    Assistant Patient Administrator - Band 2 Ward Clerk

    We are recruiting for a Ward Clerk in one of our busy wards

    We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient post holder will contribute to the delivery of high quality, safe and compassionate healthcare to will be expected to provide administrative support to a diverse team including clinical staffThe successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

    Main duties of the job

    The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary:

  • Wards
  • Reception

    • About us

    Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

    Job description

    Job responsibilities

  • Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource
  • File all paperwork appropriately
  • Provide cover across the POD as and when required
  • Ensure all procedures are followed re data capture for service specific outcomes
  • Provide an excellent standard of service to patients at all times
  • Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development
  • Photocopying, filling
  • Answering phones
  • Greeting relatives as they enter the ward
  • Booking follow up appointments
  • Booking Transport
    • Person Specification

    Qualifications

    Essential

  • GCSE English and Maths or equivalent
  • English and Mathematics GCSE or equivalent

    • Experience

    Essential

  • Previous administrative experience
  • Experience of working within customer-driven service.
  • Experience of Patient Administration System
  • Able to use a hospital Patient Administration System

    • Desirable

  • Previous NHS admin expereience

    • Skills & Knowledge

    Essential

  • Ability to work with diverse group of people
  • PC skills
  • Ability to work under supervision as part of a team
  • Good organisational skills in order to plan and prioritise workload
  • Willing to learn new systems
  • Knowledge of filing systems.
  • Able to file accurately and pay attention to detail
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