Joel Cousans

Highly dedicated, adaptable, and detail-oriented professional with substantial involvement working in administration, reception, customer service, and hospitality roles. Experienced with live events and music tuition.

Live Music Events                                                                                              Aug 2015 – Present

Disc Jockey (Freelance) 

Worked as a DJ on a freelance intermittent basis around pubs, bars, and clubs locally in London, and at festivals regionally in the UK. Recent highlights have been resident slots at the Saltwater Social Club and Byron Beach Hotel in Byron Bay, Australia.

• Recorded, uploaded, and filed mixes to Mixcloud using Rekordbox software.
• Booked gigs and built followers through promotion and social media.
• Compiled playlists and performed DJ sets while reading a crowd. 
• Played at prestigious London venues Egg, POW Brixton and Horse & Groom. 

West Ham United Online Store                                                          Nov 2021 – Sep 2022

Customer Service Assistant (Fixed-Term Contract)

Monitored incoming and outgoing purchases on the West Ham official website. Processed all refunds and exchanges in a timely and efficient manner, responded to email queries, and authorised sales using the RSS syndication software program.

• Used initiative dealing with customer complaints to improve service quality.
• Solved product trouble shooting issues in peak sale times and kit launches.
• Ensured all damaged, misprinted, or ill-fitting items were replaced promptly.
• Answered queries on the phone from regular season ticket holders. 

Shawcross Pizza Joint                                                                               Jan 2020 – Nov 2021

Front of House Supervisor (Full-Time) 

Served pizza at a popular late-night establishment in Melbourne, Australia. Commanded all steps of service with the responsibility of supervisor and duty manager including set up, food, and drinks, to help create a hospitable atmosphere.

• Liaised with management to order in a regular stocking up of items. 
• Handled take away services using delivery outlets via phone bookings.
• Oversaw the set up and pack down procedure and closed up shop at the end.
• Cashed up the till, reset the float, and recorded all reports into the books. 

Peabody Housing                                                                                         Feb 2018 – Oct 2019

Receptionist (Full-Time) 

Fulfilled all concierge requirements at a housing association by providing compassionate front-of-house support and guidance to tenants, disabled members of the public, struggling families and people suffering from mental health issues. 

• Greeted guests and kept the reception area and function rooms tidy.
• Organised the meeting room calendar and oversaw all postage duties. 
• Administered alarm safety checks, and authorised maintenance repairs. 
• Supplied food bank tickets, booked taxis, and replenished office supplies.

Bespoke Music Tuition – (Freelance)                                              Mar 2014 – Oct 2019

Drum Tutor

Delivered expert guidance to students on various music aspects, including theory, technique, repertoire, and advanced musicianship. Instructed music learners on key overlooked aspects of playing drums, such as ergonomics and warm-ups.

• Assisted students preparing for academic assignments such as grade tests. 
• Acted as a role model by helping to adopt disciplined practice routines. 
• Taught pupils history of popular music from the 1950’s up to modern day

Quarto, Gresham, Look Ahead, Lightside – (Temp)                Jan 2017 – Feb 2018

Office Administration Support 

Provided office support to a book publisher, furniture showroom, mental health charity and engineering firm, through temp agencies, in data entry, administration, reception, and facilities assistant roles. Using my initiative when called upon.

• Managed a high volume of inbound and outbound calls and email queries.
• Developed excel spreadsheets and urgent copy letters to be sent out.
• Processed invoices and raised purchase orders for clients and suppliers. 

Vibes and Pressure – (Intern)                                                              Apr 2014 – Sep 2015

Marketing Assistant

Interned for an independent record label. Assisted CEO and PR team with social media promotion, distribution deals and coordination of live events, including a monthly residency at Passing Clouds and candlelit acoustic tours around the UK.

• Networked with venues, distributors and promoters to build artist profiles.
• Compiled databases of contacts within radio, media, and distribution. 
• Helped commission remixes for flagship artist Natty’s single release ‘Gaia’

Classic Album Sundays – (Intern)                                                        Jul 2012 – Feb 2013

Promotions Assistant

After university interned under the stewardship of prominent BBC 6 Music DJ and music journalist Colleen ‘Cosmo’ Murphy. Facilitated promotion, organisation, and execution of a bi-weekly audiophile vinyl listening event and discussion panel. 

• Used Hootsuite manager to program content for social media accounts.
• Established email correspondence with featured guest artists and producers.
• Helped out with the filing of member mailing lists between events. 

Projectionist – (Apprentice)                                                                    Sep 2011 – Jul 2012

The Courthouse Hotel Cinema 

Held a job at the private cinema of a Hilton Hotel alongside my final year of university. Assisted a senior technician with the set-up of preview screenings for films, and laptops and lapel mics for AV-based corporate conferences and meetings.  

• Ensured lighting, sound, picture resolution, and aspect ratio were correct. 
• Performed basic sound engineering tasks for Universal and Oracle functions.

Handled a DCP Digital projector, exported and uploaded KDM Jpeg 2000 files

Commercial Music BMus (Hons) Undergraduate Degree (2:1)

University of Westminster, 2012

Professional Musicianship Foundation Degree (Merit)

Bristol Institute of Modern Music, 2009

Music Practice BTEC National Diploma (Merit)

Barnet College, 2008

11 GCSE Passes 

The Compton School, 2006