- Delivering high standards of performance to achieve national and local targets
- Developing user-led services
- Analyzing quantitative and qualitative data to develop, improve and evaluate the effectiveness of services
- Business planning in complex organizations
- Complex finance and budgetary management
- Contract negotiation and management
- Managing and leading large-scale change in a complex environment
Director of Operations - Croydon, Cambridgeshire, United Kingdom - CJA Group Ltd
1 week ago
Description
We are looking for a new Director of Clinical Operations
We are looking for a new Director of Clinical Operations, to provide key insight and leadership for the provision of a user-led, safe, sustainable, and evidence-based GamCare services, that deliver successful outcomes for our service users. If you are a senior manager with an extensive background in operations or service delivery in an addiction-related charity or within a health or social care setting, then this role offers an exciting opportunity to make a positive impact supporting people affected by gambling.
About GamCare
Founded in 1997, GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The role
You will assume overall responsibility for the strategic oversight and operational management of GamCare's operational services portfolio, including our helpline and online support, regional treatment services, and our engagement, education, and prevention programs. In order to ensure that our integrated services are co-designed and delivered to meet local population needs, you will work with key stakeholders including those with lived experience, to help provide a high-quality, efficient, and effective service. As a key member of our Leadership Team, you will support the overall strategic development and delivery of GamCare's strategy against the annual business plan, OKRs, and financial targets, achieving this through effective staff and resource management. You will develop thought leadership in relation to the delivery of services to reduce gambling harms, identifying, and responding to emerging issues and developing best practice within our services and the wider sector. You will also participate in a board-level clinical governance committee, manage relationships with key stakeholders and will represent GamCare's services externally, acting as a senior spokesperson, where necessary.
About you
You will likely possess a strong academic background and will be educated to master's level, or will possess equivalent experience and learning, along with evidence of your continued management development. You will demonstrate knowledge of the current environment in respect of gambling treatment, operation of prevention services and/or addiction or mental health, pairing this with an understanding of relevant governance issues. You will possess previous experience of working at a senior management level with responsibility for operations/service delivery in a complex health/social care setting. In addition to this, you will also possess experience of:
You will also exhibit excellent strategic and operational leadership skills, as well as the proven ability to provide a clear strategy, persuade others and to overcome key obstacles. Highly developed, interpersonal, communication, and operational performance improvement skills are also essential.