Tenant Liaison Officer - Calderdale, United Kingdom - Impact Resourcing

Impact Resourcing
Impact Resourcing
Verified Company
Calderdale, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Impact Resourcing are looking for a Tenant Liasion Officer in Halifax;

As a Tenant Liaison Officer, you will be:
*Main point of call for all escalated resident queries and complaints.

*Investigating and resolving all formal complaints, working closely with the team.

*Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they

are updated on works progress.

*Reducing the number of formal complaints being raised, preventing any issues.

*Liaising with tenants to arrange work appointments.

*Working closely with the customer service team, achieving team targets as well maintaining productivity for individual targets.

To be successful in this Tenant Liaison Officer role, you will need to:
*Be an experienced Tenant Liaison Officer/ Customer Service Advisor/ Scheduler.

*Be experienced in social housing or have worked on a social housing contract.

*Strong written, oral and interpersonal skills.


Job Types:
Full-time, Temporary contract


Salary:
£15.00 per hour


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Experience:

Property Management: 1 year (required)

  • Customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Calderdale, West Yorkshire (required)

Work Location:
In person
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