- Ensure engineer standards of work are sufficient and adhere to both SFG20 and manufacturers guidance.
- Monitor efficiency and SLA adherence targets for engineers and allocation by helpdesk
- Manage reallocation and suspension of tasks dependant on recorded outcomes by engineer, maintaining records for information requirement, parts ordering and allocation to subcontractor
- Maintain a functional out of hours and rota - arranging cover where necessary
- Identify and monitor training requirements of staff maintaining an accurate training matrix
- Problem solve complex faults, engaging advanced testing and proving methodologies
- Experience in facilities management, engineering or construction related position.
- Ideally experience of working in an airport environment.
- Ideally background in Mechanical, Electrical or Commercial refrigeration engineering
- Ability to understand and map client requirements into a working plan of action
- Good delegation and feedback skills
- Ability to use Microsoft packages for email, document creation and monitoring.
- Assertive team orientated management style.
- Excellent communication skills both up and down
Contract Manager - Cheshire, United Kingdom - ISS
Description
Job Description
As Contract Manager, you will be responsible for the supervision and management of engineers and subcontractors ensuring all health, safety and environmental policies are adhered to.
Additionally, you will be working with the operations manager to ensure all contract responsibilities are met and the client is suitably engaged.
Key Responsibilities
Professional and Personal Competencies/Qualifications
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.