Training and Quality Officer - Cardiff, United Kingdom - Cardiff Council

Cardiff Council

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Service

The Revenues Section are responsible for the administration and collection of Council Tax, Non-Domestic Rates and Accounts Receivable within Cardiff which help financially support vital Council services and facilities.

The total value of these being in excess of £700 million per annum.

We are continually striving to ensure staff are equipped to perform their jobs efficiently and effectively, providing excellent customer service whilst improving collection rates.

About the Job

This exciting permanent post is suitable for agile working, combining home and office working with occasional visits to Council premises required to facilitate training courses.

They will also take the lead with complaints received against the service, being responsible for ensuring complaints are acknowledged and recorded, facilitating the investigation of complaints in accordance with the corporate complaints procedure and providing full responses.

What We Are Looking for From You

You will be organised and motivated with a can-do attitude and driven by excellent customer service, displaying the core behavioural competencies which support the Council's values.

You will have the ability to analyse and empathise, whilst remaining objective; be methodical with a keen eye for detail.

You will be confident with people and have an aptitude for learning.

You will be comfortable with driving improvements and using technology to facilitate this.

If you feel like this position is of interest, we would like to hear from you.

Additional information

Continuous development is recognised by the Council as being essential for the sustainability of high standards of service delivery as well as the engagement of employees.

A salary with annual pay reviews and incremental progression.

A range of benefits to enhance the overall salary package including flexitime, automatic entitlement to the excellent and secure Local Government Pension Schemes, as appropriate.

You will also access a generous annual leave entitlement together with other benefits.

This vacancy is suitable for post share.

If you would like an informal discussion about the post, please contact John Bellett on

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Application Guidance:

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Behavioural Competency Framework
**Additional Information:
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Employee Charter: