- Act as the technical referral point for file handlers and as the technical escalation point in accordance with agreed escalation processes across multiple jurisdictions.
- Build relationships with key stakeholders internally and externally to maximise operational effectiveness and cost control.
- Provide cross departmental support and lead quality partnership conversations where required to ensure KPIs are met, and service standards are maintained.
- As the Claims technical expert, input into the divisional strategy and support in the delivery of strategy and priorities, divisional performance and achieving the desired culture which is cost focused.
- Support in the management and investigation of informal complaints escalated within the team in accordance with policy standards ensuring fair outcomes for members, the membership fund and use all learning as coaching opportunities for team members
- Experience of working with multiple stakeholders
- Qualified solicitor (not essential)
- Up to date knowledge of all relevant legal regulations, policies, and procedures
- Coaching and mentoring skills
- Managing internal and external stakeholders
- Strong member management background
- Up to 15% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
Claims Technical Consultant - Leeds, United Kingdom - Medical Protection Society
Description
Job Introduction
The Claims Handling team are looking for a Claims Technical Consultant to join them on a full time, permanent basis.
You will play a pivotal role in providing strong technical support to file handlers acting as technical referral point and escalation to the teams, coaching and developing team members in line with technical development frameworks and drive quality improvements to increase efficiency, effectiveness and member service whilst reducing claims costs. The role also involves wide stakeholder management both internally and externally, and a strategic view of the claims landscape.
This is a fantastic opportunity for someone who wants to further develop their technical, coaching and stakeholder relationship skills & be part of the senior claims' leadership team.
Role Responsibility
The Ideal Candidate
Package Description