- Competitive salary based on experience, complemented by a discretionary bonus scheme and an approximate service charge ranging between £8,000 to £10,000.
- Enhanced contributory pension scheme for long-term financial planning.
- Increased holiday allowance with length of service
- Complimentary meal while on duty
- HSF Health Plan*
- Dental cost reimbursement
- Optical cost reimbursement
- Complimentary coverage for your partner and children
- High street and grocery shopping discounts, as well as discounted cinema tickets and more.
- Gym membership discounts.
- Access to a 24/7 GP advice line and counselling services, including support for dependents
- Ensure seamless service by overseeing all aspects of the restaurant, bar, lobby, minibar, and in-room dining.
- Collaborate effectively with team members by participating in departmental meetings and briefings, offering support, and assisting as needed to collectively achieve hotel objectives.
- Be available to greet and liaise with clients, accurately conveying their F&B requirements to the operations team, even outside of regular office hours.
- Handle guest complaints promptly, efficiently, and professionally, adhering to hotel procedures on behalf of the team.
- Ensure compliance with all internal and external regulatory controls, including UK laws.
- Collaborating closely with the chef to enhance restaurant and room service menu selections.
- Supervising the operational aspects of the minibar.
- Assisting in managing operational service demands.
- Welcoming and attending to all hotel guests and VIPs.
- Conducting regular staff tastings to ensure quality standards are maintained.
- Maintains comprehensive awareness of social media and hotel review feedback, taking appropriate action as needed.
- Ensures adherence to local legislation across all departments.
- Assists in implementing the annual special events and promotion plan.
- Utilises key performance indicators and financial targets to assess departmental performance and strategies for the future.
- Assists in forecasting potential revenues and costs.
- Ensures timely compilation of departmental forecasts and budgets, achieving set targets and guidelines.
- Ensure all team members in assigned departments are informed of and comply with security, health, and safety regulations.
- Attend mandatory training sessions as necessary and ensure operations are updated and compliant with any legislative changes.
- Represent the department on the Health and Safety Committee and stay informed about pertinent legislation including Licence laws.
- Develop and execute recruitment, training, and team growth strategies.
- Provide coaching, training, and development for management and hourly employees.
- Oversee regular performance reviews for all staff following Performance Management guidelines.
- Minimum 2 years' experience in a similar role within a luxury property (pre-opening experience is highly desirable)
- Has excellent knowledge of wines and champagne
- Has strong upselling skills
- Has customer service know-how and thrives on creating unique experiences
- Has an outgoing and unique personality who prefers to stay in the outlets and interact with staff and customers alike
- Continually review staff performance and test their product knowledge
- Always informed of new trends, fashions, art and culture
- Ability to speak and write French is desirable
- A self-starter who is creative, highly driven and results orientated and has the ability to be proactive and reactive to both anticipated and sudden changes
- Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions
- Strong leadership skills are needed to effectively manage and motivate the team to achieve a high level of service.
Food and Beverage Manager - Greater London, United Kingdom - .. Sloane
Description
Job Description
Position: Food and Beverage Manager
Reports to: Hotel Manager
Manages the following departments: Restaurant, Bar, Lobby, Mini Bar and In Room Dining.
What will I get?
What will I be doing?
We are looking for a French-speaking Food and Beverage Manager, pivotal in nurturing team spirit, motivation, and service excellence across all F&B outlets. Responsibilities include overseeing restaurant, bar, in-room dining, minibar, and reception lobby operations, ensuring seamless breakfast, lunch, and dinner services. Efficiently managing daily departmental needs to enhance guest satisfaction is central.
Paramount are effective communication skills and the ability to foster positive relationships among team members. Your active participation in shaping departmental policies and fostering a culture of continuous improvement is crucial. Additionally, impeccable presentation and proactive guest engagement are essential for ensuring utmost satisfaction, given the customer-facing aspect of the role.
Managing a Bar, IRD and Restaurant
Hotel
Managing Financial Performance
Managing Health and Safety
Recruitment, Staffing, and Team Development
What are we looking for?
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London's most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period
*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.